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Welcyon News

A newsletter for members, family and friends of Welcyon.

Suzys Corner: We're Listening

January 2012

Welcyon is committed to delivering world class customer service because we believe every member is important. We are dedicated to following the Golden Rule—treating others the way we would want to be treated. We have created a customer service culture that really puts you first. It begins with leadership that walks the talk. The other crucial piece is our staff. Welcyon looks for fitness coaches and a manager, who inherently want to help others. They must be friendly, nice and outgoing.

One part of building and maintaining exemplary customer service is asking for feedback, so we were thrilled to receive your responses to our first Welcyon customer service survey. We wanted to take this opportunity to share some of the results with you.

We are happy to report that many of you appreciate having a place that’s designed specifically for people over 50. We learned that you really value our fitness coaches and the help that they offer. We are pleased that you appreciate our welcoming atmosphere and the cleanliness of the clubs. Many of you also pointed out that your workout is efficient, but gets results.

You also said there are ways we can improve. We learned that progress reports are really important to members. We are developing systems for more regular feedback about your progress, utilizing the two-comparison graph. We are also making it a priority to follow-up on individual goals that were identified when you signed up as a member.

The most important thing is we are listening. We appreciate your feedback and always welcome your comments and suggestions. We believe you are special and it’s up to us to create that feeling each and every time you walk through the door.

Belong to Strong,

Suzy

Current newsletter

Look at a pdf of our latest newsletter.

Past newsletters

Take a look at pdfs of our previous newsletters.

Issue 6, November 2011

Issue 7, January 2012

Issue 8, March 2012

Issue 9, May 2012

Issue 10, July 2012